COVID-19 Update and Preparedness from Oakworth Capital Bank

Update Thursday, March 19th, 2020 – Limited Lobby Access

In keeping with our Core Values, the first of which is the Golden Rule, it is our responsibility to one another and to the broader communities we serve to minimize the transition of this highly contagious virus.  As your financial partner, we are committed to ensuring you receive uninterrupted service and we appreciate your patience during this unprecedented time.

Oakworth Capital Bank remains committed to keeping our clients, associates, and community safe.  Effective March 19th, we will transition to limited access of our office lobbies in response to concerns about the spread of COVID-19.

Rest assured, we are open for business and are well-prepared to continue serving you. 

While we are maintaining our regular operations, access to our lobby service will be limited. We ask that our clients please do the following:

  • Conduct business through Oakworth Online and our Oakworth mobile app via the Apple Store or Google Play. From there, you can make transfers, deposits, payments, view transactions, check balances and more.
  • If you have questions on how to utilize remote check deposit from the Oakworth app, please contact our Solutions Group at (205) 263-4700.
  • Your Oakworth debit card allows you to access cash from any ATM worldwide at no cost to you.
  • Should the need to conduct business at our office arise, we continue to offer valet banking. Prior to arriving at our office, simply call (205) 263-4690 in Birmingham or (251) 375-7800 in Mobile and an associate will guide you through completing your transaction.  If you need access to our facility, they can walk you through that as well.
  • When visiting the office, please follow the CDC guidelines for social distancing. Our staff will assist you with completing in-person transactions.  Meetings with our clients will be conducted via teleconference over the coming weeks.  Should you have the need to meet in person, please call your client advisor.
  • As always, your client advisor is available to answer any questions or handle any need. Office and cell numbers can be found on the Our Team page.

 

Ongoing Communication

The local and national guidance is rapidly changing, and we will continue to communicate with you as the situation evolves.  Please check this page for the most up-to-date information from Oakworth.  As always, we are available to assist you via phone at (205) 263-4700.


Update Monday, March 16th, 2020:

Oakworth Capital Bank remains committed to helping keep our clients, associates, and the community safe. We are continuing to monitor recommendations and alerts from the CDC and the Alabama Department of Public Health. We are continuing to operate as normal and are available for any questions you may have.

We encourage you to access Oakworth’s online and mobile banking suite of services and other tools for self-service and 24/7 account access remotely. Should you need assistance from an associate, we are always available at (205) 263-4700. If you haven’t already, we encourage you to download the Oakworth Capital Bank mobile app. From there, you can make transfers, deposits, payments, view transactions, check balances and more. As always, your Oakworth debit card allows you to access cash from any ATM worldwide at no cost to you. Valet Banking is available at our offices – to access simply call our office at (205) 263-4690 in Birmingham, or (251) 375-7800 in Mobile.

Please visit this page as the situation evolves for the latest updates.

As always, please contact your Client Advisor with any questions or concerns.


Update Friday, March 13th, 2020:

Oakworth Capital Bank is committed to helping keep our clients, associates, and community safe. We understand the concern and uncertainty you may be experiencing surrounding the Coronavirus (COVID-19) and are committed to being responsive to the needs of our clients as the situation evolves.

We are monitoring recommendations and alerts from the Centers for Disease Control (CDC) and the Alabama Department of Public Health. We are taking all measures necessary to continue to provide excellent client service.

We encourage you to use Oakworth’s online suite of services and other tools for self-service and 24/7 account access. Should you need assistance from an associate, we are always available at (205) 263-4700. If you haven’t already, we encourage you to download the Oakworth Capital Bank mobile app. From there, you can make transfers, deposits, payments, view transactions, check balances and more. As always, your Oakworth debit card allows you to access cash from any ATM worldwide at no cost to you.

Please visit this page as the situation evolves for the latest updates.

As always, please contact your Client Advisor with any questions or concerns.