Client Reviews

What our clients think of us!

The following comments were submitted by our clients when asked to provide feedback on their experience. Initially clients were asked this question: On a scale of 1-10, how likely are you to refer a friend or colleague to Oakworth Capital Bank?

In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Average rating: 9.8 out of 10 based on 1187 total ratings

10/10May 15, 2019

What do you like about our products and services?

Personal professional service! First class - thank you

7/10May 15, 2019

What could we do to improve?

Timeliness of response. I really like my points of contact when I talk to them and respect what information they provide, but if my question/ transaction request is not their highest priority at the time they receive it, a simple text/ email stating they will respond by end of business/ beginning of next-business-day would help me plan accordingly.

10/10May 15, 2019

What do you like about our products and services?

Very personalized service and easy to use.

10/10May 15, 2019

What do you like about our products and services?

Wealth management

10/10May 15, 2019

What do you like about our products and services?

The people and the consistent level of service.

10/10May 15, 2019

What do you like about our products and services?

People

9/10May 15, 2019

What do you like about our products and services?

The customer service is exceptional.

10/10May 9, 2019

What do you like about our products and services?

Wade, John & David have been great (as expected), but the customer support, (helping us become acclimated with the website) was even better! Thanks

10/10May 9, 2019

What do you like about our products and services?

I love the great communication and quick responses! Oakworth is always there to answer any questions.

10/10May 9, 2019

What do you like about our products and services?

Personalized service. Feeling appreciated.

10/10May 9, 2019

What do you like about our products and services?

The quick responses and genuine interactions.

10/10May 9, 2019

What do you like about our products and services?

personal relationships with the bankers and ease of contact with them; fast service

10/10May 9, 2019

What do you like about our products and services?

There is always someone available to help with any need or problem and they are very patient! The personnel are all excellent.

10/10May 8, 2019

What do you like about our products and services?

The warm friendly atmosphere and stellar expertise of everyone employed there.

10/10May 8, 2019

What do you like about our products and services?

Super responsive and very relational!

10/10May 8, 2019

What do you like about our products and services?

Your people and your commitment to service

10/10May 8, 2019

What do you like about our products and services?

Customer service. Website interface with quick books and other bank accounts. Soooo user friendly.

10/10May 8, 2019

What do you like about our products and services?

Not only area all the people associated with the workings of the bank honorable but always a pleasure to be with.

10/10May 8, 2019

What do you like about our products and services?

You take care of your customers!

10/10May 8, 2019

What do you like about our products and services?

What's not to like? Everything so far has exceeded my expectations. Everyone from the ladies in the lobby to the bankers; the website, bank location. I am looking forward to availing myself of some of the other products and services.

10/10May 8, 2019

What do you like about our products and services?

Your people are 1st class. Scott Reed, Trent Green, Jennifer Wilson just to name a few are fantastic people and always put the customer first. They find solutions and always go the extra mile.

8/10May 8, 2019

What could we do to improve?

A more convenient location than just 1 downtown.

10/10May 8, 2019

What do you like about our products and services?

Excellent friendly service. As you grow maybe you can open on Saturdays morning 9 or 10 to 12

10/10May 8, 2019

What do you like about our products and services?

The wonderful people and service.

10/10April 17, 2019

What do you like about our products and services?

The personal attention whenever needed by the very capable bankers and staff ! Lawrence W. Greer, Sr. Eugenia Greer

10/10April 16, 2019

What do you like about our products and services?

promptly returns call efficient happy people and helpful knowledgeable

10/10April 16, 2019

What do you like about our products and services?

The people you deal with at all levels are just outstanding.

10/10April 16, 2019

What do you like about our products and services?

Friendly, helpful, personal, flexible. Very online accessible.

10/10March 15, 2019

What do you like about our products and services?

Very personable & compassionate services

10/10March 15, 2019

What do you like about our products and services?

Excellent customer service

10/10March 15, 2019

What do you like about our products and services?

Like the commercial line of credit that helps us grow our business. Always receive prompt courteous service!

10/10March 15, 2019

What do you like about our products and services?

The professional conduct and friendliness of the employees.

10/10March 15, 2019

What do you like about our products and services?

Reese Kincaid is what I like the most!! The best banker ever. He is responsive, extremely smart, and easy to deal with. He gives me sage advice. I like everything you do. Two thinks really help me. First, we use remote deposit...easy to use and works every time. Second, I like being able to use any ATM to get cash and you pay the fee....brilliant. It is like you have hundreds of branches. Amos Mitchim

10/10March 8, 2019

What do you like about our products and services?

Professional, personal service

10/10March 8, 2019

What do you like about our products and services?

The high level of service and quick response. The friendliness of ever7yone that I deal with at Oakworth.

10/10March 8, 2019

What do you like about our products and services?

I like everything. Especially the person who invests and Katie Smith.

10/10March 8, 2019

What do you like about our products and services?

Ease of business. Tech savvy . Personal touch.

10/10March 8, 2019

What do you like about our products and services?

Fast customer service Michael Mims help when we need it Online banking easy to use

10/10March 8, 2019

What do you like about our products and services?

Personalized service

10/10March 8, 2019

What do you like about our products and services?

Personal bankers!

10/10March 8, 2019

What do you like about our products and services?

Personal contact and good performance

10/10March 8, 2019

What do you like about our products and services?

I particularly like the ability to interface with my banker, who has been responsive and creative. Not just being a number is important to me. Also having competitive interest in the current environment is key.

10/10March 8, 2019

What do you like about our products and services?

Excellent service & 'outstanding people who respond to every request/need with incredible Tenacity & Professionalism & Tiredllessness

10/10March 8, 2019

What do you like about our products and services?

Deposit by phone and personal attention .

9/10February 7, 2019

What do you like about our products and services?

You were very easy to do business with and my wife and I were very comfortable with starting a new banking relationship with you.

10/10February 7, 2019

What do you like about our products and services?

Thoroughness, extra care to customers, and professionalism, and smiling faces.

10/10January 22, 2019

What do you like about our products and services?

You guys are the best. The people that make up the Oakworth Team makes you so great at customer service. Like it was, like is should be. Second generation customer and customer for life.

10/10January 22, 2019

What do you like about our products and services?

The online portal is friendly and all staff provides excellent customer service. The mobile deposit option is fantastic.

10/10January 22, 2019

What do you like about our products and services?

Oakworth's commitment to individual attention and customer service goes well beyond that offered by other financial institutions. The support and guidance continually offered by the Oakworth Team not only inspires trust but reaffirms our decision to rely on Oakworth as a true financial partner. - Doug Neil

10/10January 15, 2019

What do you like about our products and services?

We got off to a rocky start, but now I am very pleased with the level of attention and responsiveness that I get from my client rep. I enjoy the weekly or biweekly communications from John Norris concerning the economy and the markets. I think Oakworth has the whole package when & if a client has a need.

10/10January 15, 2019

What do you like about our products and services?

EVERYTHING!!!

10/10January 15, 2019

What do you like about our products and services?

Professional and friendly staff. Always helpful and very quick to answer all questions or concerns.

10/10January 15, 2019

What do you like about our products and services?

Their personal attention and advice is tremendous. They have the resources to advise on various topics which have proven invaluable over the years.

10/10January 15, 2019

What do you like about our products and services?

Personal service is wonderful !

10/10January 15, 2019

What do you like about our products and services?

The products and services are great and work well for what I need. However, the people behind the products and services are the best part of Oakworth Capital Bank. I enjoy working with the folks at Oakworth who are some of the best bankers around and are great people. Highly recommend the PEOPLE at Oakworth!

10/10January 15, 2019

What do you like about our products and services?

Oakworth is customer focused and will go the extra mile.

10/10January 15, 2019

What do you like about our products and services?

very nice staff .eager to assist. easy to navigate website. and if i have a problem someone is always there to help. I can keep going but I'd be redondant. keep up the good work . thanx

10/10January 15, 2019

What do you like about our products and services?

The people at Oakworth make all the difference! They are knowledgeable and friendly and always willing to help!

10/10January 15, 2019

What do you like about our products and services?

Technology and available products are great but most of all is the people.

10/10January 15, 2019

What do you like about our products and services?

Online check deposit Friendly staff at bank

9/10November 13, 2018

What do you like about our products and services?

Ease of doing business

10/10November 13, 2018

What do you like about our products and services?

Very personalized

10/10November 13, 2018

What do you like about our products and services?

The people.

10/10November 6, 2018

What do you like about our products and services?

I love the people

10/10November 6, 2018

What do you like about our products and services?

Extremely client oriented. Exceptional personal service.

10/10November 6, 2018

What do you like about our products and services?

Prompt and effective client service.

9/10November 6, 2018

What do you like about our products and services?

Ease of doing business. Responsiveness to small business needs.

10/10November 6, 2018

What do you like about our products and services?

Ease of use, state of the art products and the best support of any service I have used.

10/10November 6, 2018

What do you like about our products and services?

The team is awesome!

10/10November 6, 2018

What do you like about our products and services?

Fantastic service Great tech

10/10November 6, 2018

What do you like about our products and services?

Ease of using mobile app, being able to toggle between different accounts.

10/10November 6, 2018

What do you like about our products and services?

Warm and immediate helpful seevice.

10/10November 6, 2018

What do you like about our products and services?

Everything, everyone is so helpful.

10/10November 6, 2018

What do you like about our products and services?

Easy to get personal assistance when needed. Online access is very easy to use.

10/10November 6, 2018

What do you like about our products and services?

Customer Service and direct access to an individual are key aspects of the Customer Service. I have recommended Oakworth already to 5+ people.

10/10November 6, 2018

What do you like about our products and services?

The people

10/10November 6, 2018

What do you like about our products and services?

Customer service is outstanding. Also there when we need them. Online services are very helpful and convenient.

10/10November 6, 2018

What do you like about our products and services?

Ease of use of online products. Great live customer support if any issues.

10/10November 6, 2018

What do you like about our products and services?

The personal services I receive.

10/10November 6, 2018

What do you like about our products and services?

Personalized attention to all members of our family on our various accounts.

10/10September 22, 2018

What do you like about our products and services?

Excellent service!!

10/10September 21, 2018

What do you like about our products and services?

High quality products and service

10/10September 20, 2018

What do you like about our products and services?

Easy to use your app

10/10September 20, 2018

What do you like about our products and services?

Great customer service at all levels.

10/10September 20, 2018

What do you like about our products and services?

MANAGERS AND STAFF ARE VERY ATTENTIVE TO NEEDS OF THEIR CUSTOMERS

10/10September 16, 2018

What do you like about our products and services?

Personal attention. When you ask, staff always responds quickly. So much friendliness.

10/10September 14, 2018

What do you like about our products and services?

Great service

10/10September 14, 2018

What do you like about our products and services?

The personal touch

10/10September 14, 2018

What do you like about our products and services?

Personal relationships first and foremost. Ease of use of technology Great people assembled at Oakworth

10/10September 14, 2018

What do you like about our products and services?

Personal touch

10/10September 14, 2018

What do you like about our products and services?

The unparalleled personal service is the hallmark of Oakworth.

10/10September 14, 2018

What do you like about our products and services?

Great customer service.

10/10September 13, 2018

What do you like about our products and services?

The products are more individualized and more specific to the needs of the customer versus other banks I’ve used for loans, financial products, etc. The personal banking experience that you get from Oakworth blows the competition away in my opinion.

10/10September 13, 2018

What do you like about our products and services?

Feels very personalized

10/10September 13, 2018

What do you like about our products and services?

David Baker and I greatly appreciate the personalized service. We had been with a "three letter bank" in Birmingham before opening up a checking account with your bank and have been delighted ever since. We appreciate your consideration, concern and professionalism. Since I don't drive, the new location is less appealing than the old (which was nearer where we live) and I wonder why you are in such an isolated spot. I'm sure marketing research was done but I just worry that your building location is not as easy as a walk in from the street location. Of course, being a New Yorker ... I don't know what you are doing to engender the business of young professionals but you might consider holding some special early evening courses that would draw them in. Perhaps you are already doing that. I'm just "looking for" more people whenever I get there. Sorry if I am sticking my neck out to say this but I really want you to get a higher profile as the "to go bank" in Birmingham. Thanks again for being so gracious all of the time. Lois Gaeta

10/10September 13, 2018

What do you like about our products and services?

No matter the problems there is always someone available to help- day or night!

10/10September 13, 2018

What do you like about our products and services?

Incredible professionalism and customer service. The personal service and attention is second to none

10/10September 13, 2018

What do you like about our products and services?

Personalized service

10/10September 13, 2018

What do you like about our products and services?

Outstanding Service!

10/10September 13, 2018

What do you like about our products and services?

Great people, great service

10/10September 13, 2018

What do you like about our products and services?

Personal service. Attention to detail. Feel like I’m known when I walk in

10/10August 8, 2018

What do you like about our products and services?

I love your attention to customer service!

10/10August 8, 2018

What do you like about our products and services?

Jennifer Wilson is the best Client Advisor ever!

10/10August 8, 2018

What do you like about our products and services?

Outstanding Customer Service!

10/10August 8, 2018

What do you like about our products and services?

Personal service. Oakworrh tock price rising:), very knowledgeable staff, love LOVE the new building!!!!!, convenient and it's a local bank!

10/10August 8, 2018

What do you like about our products and services?

The personalized service is second to none.

10/10August 7, 2018

What do you like about our products and services?

The service is exceptional!

10/10August 7, 2018

What do you like about our products and services?

Personal service.

10/10August 7, 2018

What do you like about our products and services?

The customer service is amazing.

10/10August 7, 2018

What do you like about our products and services?

Customer service is great!

10/10July 11, 2018

What do you like about our products and services?

User-friendly online banking. Staff is very courteous and professional.

10/10July 6, 2018

What do you like about our products and services?

The personability & professional courtesy & respect the entire organization expresses daily.

9/10July 6, 2018

What do you like about our products and services?

Very, quick and friendly service!

10/10July 6, 2018

What do you like about our products and services?

Wonderful people!!!

10/10July 6, 2018

What do you like about our products and services?

The extra effort you give your customers. I feel that it matters that I am your customer.

10/10July 5, 2018

What do you like about our products and services?

Oakworth is completely about personal service. Not stuffy. Not pretentious. Just nice people who seem to love what they do for a living. If you see someone in town with the Oakworth Card you know they are very happy with their bank.

9/10July 5, 2018

What do you like about our products and services?

Ease of communication not lost in the big bank All people are extremely helpful

10/10July 5, 2018

What do you like about our products and services?

Simple and reliable.

10/10July 5, 2018

What do you like about our products and services?

The customer service is fantastic.

10/10June 12, 2018

What do you like about our products and services?

Excellent products!!!

10/10June 12, 2018

What do you like about our products and services?

I like Alice! She's the best, answers quickly, always willing to help! Also love Oakworth Bank in general!!

10/10June 7, 2018

What do you like about our products and services?

A true hometown banking experience

10/10June 6, 2018

What do you like about our products and services?

I think your strength is in your people. I’m happy with the way things are handled when I need a particular service.

10/10June 5, 2018

What do you like about our products and services?

Friendly, professional staff who are always available and willing to assist with any questions or needs you might have. They are willing to go above and beyond what might be their normal work day tasks. You never hear "it's not my job, let me send you to someone else".

10/10June 5, 2018

What do you like about our products and services?

Online banking and smart phone apps are excellent Bank personnel are thoughtful and seek to deliver the answer you are looking for instead of reciting policy

10/10June 5, 2018

What do you like about our products and services?

Prompt, courteous responses to service requests.

10/10June 5, 2018

What do you like about our products and services?

Our banker is very knowledgeable and great.

10/10June 4, 2018

What do you like about our products and services?

Your people

9/10June 4, 2018

What do you like about our products and services?

Personal attention and time taken with me during first meeting. Knowledgable staff. While I waited (unscheduled meeting so OK) ... I had another business issue arise and needed a paper copied .. .your staff immediately assisted. So I opened the account. Good service. Michael Mims was a pleasure to meet and assist me with new account.

10/10June 4, 2018

What do you like about our products and services?

Jennifer makes the difference - love to personalized touch.

10/10June 4, 2018

What do you like about our products and services?

Technology and customer service make Oakworth better than any other banking experience I have had.

10/10June 4, 2018

What do you like about our products and services?

Excellent customer service!!

10/10June 4, 2018

What do you like about our products and services?

Great Staff. Trent Green is a fantastic banker!

10/10April 30, 2018

What do you like about our products and services?

Personal service

10/10April 29, 2018

What do you like about our products and services?

Convenience. I don't have to worry about whether or not any of the services we use will work. They just work. and they work well.

10/10April 29, 2018

What do you like about our products and services?

We've been very pleased with the people and the level of service.

10/10April 23, 2018

What do you like about our products and services?

Great customer service, convenient location, good tech and bill pay, beautiful new branch on Lakeshore. Love the people and personal touch too!

10/10April 23, 2018

What do you like about our products and services?

The personal relationship offered by my account manager and everyone I come in contact with at Oakworth and involvement in my companies successes.

10/10April 22, 2018

What do you like about our products and services?

Great people who make me feel like they value my business and want to serve me, my business and my family. Very personal and relational at every level of organization.

10/10April 22, 2018

What do you like about our products and services?

Customer service is second to none. Online banking is convenient and very easy to use.

10/10April 21, 2018

What do you like about our products and services?

Everyone is great

10/10April 21, 2018

What do you like about our products and services?

EVERYTHING!!

10/10April 21, 2018

What do you like about our products and services?

People

10/10April 21, 2018

What do you like about our products and services?

Fast and efficient.

10/10April 21, 2018

What do you like about our products and services?

The personalized approach and service is completely different than I experience with other banks.

10/10March 6, 2018

What do you like about our products and services?

Love the personal touch. THings move very fast in my world and you guys make doing business easy. Keep moving forward with technology and see if you can find a way to use DocuSign (or equivalent).

10/10March 6, 2018

What do you like about our products and services?

personal touch of being able to talk to my banker when needed. Like the technology you are using.

10/10March 6, 2018

What do you like about our products and services?

We LOVE the people!!!!

10/10March 6, 2018

What do you like about our products and services?

prompt attention and response from employees!

10/10March 6, 2018

What do you like about our products and services?

Confidence. this says everything. not just in the bank itself but also in the employees. every question is answered and every issue is addressed. the employees seem to enjoy working there. . This also says a lot about the bank's policies and management . Everyone knows their profession and with this confidence they are able to give you a working answer to all questions. Y'all are tops. So glad Im part of the Oakworth family. thanks.

10/10March 6, 2018

What do you like about our products and services?

Personal, innovative, responsive. The way banking was "at its best"

10/10March 6, 2018

What do you like about our products and services?

Friendly, prompt, professional service Convenience of ATM's everywhere.

10/10March 6, 2018

What do you like about our products and services?

I like the friendly and very professional service!

10/10March 6, 2018

What do you like about our products and services?

The personal touch, always a solution, most of the time it is more creative than the one i may have thought about already. The Oakworth team are my trusted friends. I cannot imagine a banking relationship to be with anyone else.

10/10March 6, 2018

What do you like about our products and services?

Fantastic customer support.

10/10March 6, 2018

What do you like about our products and services?

Personal service of a small bank, products of a much larger organization

9/10March 6, 2018

What do you like about our products and services?

Customer Service

10/10March 6, 2018

What do you like about our products and services?

The bankers are great

8/10March 6, 2018

What could we do to improve?

Set up a Night Deposit Box

10/10March 6, 2018

What do you like about our products and services?

I have no complaints. Great decision to bank with Oakworth.

10/10March 4, 2018

What do you like about our products and services?

Very personable. - great customer service.

8/10March 2, 2018

What could we do to improve?

Online banking.

10/10March 1, 2018

What do you like about our products and services?

The instant answers, the personal touches, and the fact that the team goes the extra mile to help out.

10/10February 27, 2018

What do you like about our products and services?

Convenience and personal customer relationship.

10/10February 27, 2018

What do you like about our products and services?

Customer service is great.

10/10February 27, 2018

What do you like about our products and services?

A great team!

10/10February 27, 2018

What do you like about our products and services?

Customer service Very Responsive ATM fee waived

10/10February 27, 2018

What do you like about our products and services?

Customer service is outstanding

8/10February 27, 2018

What could we do to improve?

Personal banking has been absolutely great. On the business side I recommended Oakworth on a development project near downtown that I did not think was handled well or competitively. The project ( I am a minor investor) went to a different lending institution in Birmingham.

10/10February 27, 2018

What do you like about our products and services?

Your employees are professional, helpful and friendly. The way a banking partner should be.

10/10February 27, 2018

What do you like about our products and services?

I like the personal level of service.

10/10February 27, 2018

What do you like about our products and services?

Customer service

10/10February 27, 2018

What do you like about our products and services?

Excellent customer service. Trent still lets me bother him, it's perfect.

10/10February 27, 2018

What do you like about our products and services?

Individual attention, ease of transactions, good technology, worldwide ATMs, and nice people!

10/10February 27, 2018

What do you like about our products and services?

Wonderful, responsive staff.

10/10November 14, 2017

What do you like about our products and services?

Personalized customer service!

10/10November 13, 2017

What do you like about our products and services?

The straight forward professionalism and real answers with realistic timelines without the dog and pony show.

10/10November 2, 2017

What do you like about our products and services?

Last week I was unsuccessful in several attempts to make a deposit, including with telephone assistance. One of your team members, Wade, drove to my location, picked up the check and took it downtown for deposit. Now that is a great example of exceeding customer expectations! Many thanks! Richard Mann Hillcrest Properties LLC

10/10November 1, 2017

What do you like about our products and services?

Customer service

10/10November 1, 2017

What do you like about our products and services?

Bill Pitts has been outstanding to work with! He really took the time to understand our needs and developed an approach that was unique to us. He really loves what he does and it shows!

10/10November 1, 2017

What do you like about our products and services?

How personal the bank feels.

10/10November 1, 2017

What do you like about our products and services?

outstanding team and ownership group---------excellent service!

10/10November 1, 2017

What do you like about our products and services?

I can always get in touch with my officer and get almost instant results on my requests. Friendly staff and easy to work with.

10/10November 1, 2017

What do you like about our products and services?

My favorite thing about Oakworth is John Hensley.

10/10November 1, 2017

What do you like about our products and services?

Bill pay and depositing checks by phone.

10/10November 1, 2017

What do you like about our products and services?

I like that the people at Oakworth know me. Can't find that anymore at banks!

9/10November 1, 2017

What do you like about our products and services?

Trustworthy employees. Friendly attitude. Alabama chartered bank.

10/10November 1, 2017

What do you like about our products and services?

personal assistance available when you need it.

10/10November 1, 2017

What do you like about our products and services?

Individual attention to each of us and our banking needs. We think it's wonderful having a known personal relationship with several of you and thank you very much. Regards, David and Lois (Gaeta) Baker

10/10November 1, 2017

What do you like about our products and services?

You listen. You work to get to "yes" vs "no" which is harder. You care. Mike Wheless

10/10November 1, 2017

What do you like about our products and services?

People

10/10November 1, 2017

What do you like about our products and services?

Everything. Mostly the personal touch and interest and the user friendliness of products and services.

10/10November 1, 2017

What do you like about our products and services?

I appreciate the personal attention that Stefani and Cindy give to both my personal and business needs. Their customer service allows my day to day financial operations to run smoothly with no concerns. In my line of work this confidence in them is very important to my ability to grow my business.

10/10November 1, 2017

What do you like about our products and services?

Oakworth has gone out of their way to accommodate our rapidly growing business. They don’t mind getting involved so they have a full understanding of any issues at hand. Oakworth is a true partner.