Client Reviews

What our clients think of us!

The following comments were submitted by our clients when asked to provide feedback on their experience. Initially clients were asked this question: On a scale of 1-10, how likely are you to refer a friend or colleague to Oakworth Capital Bank?

In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Average rating: 9.8 out of 10 based on 1328 total ratings

10/10July 21, 2019

What do you like about our products and services?

Everything!!! I feel like I’m a person and not just an account. The personable interactions are most appreciated! Also do a Greta job managing my account!! I have no worries about anything. Many thanks!

10/10July 18, 2019

What do you like about our products and services?

The employees at Oakworth make you feel very important as they take care of your business in a most professional way. The Money Management Team is comprised of highly qualified, skilled individuals who want to grow your money and work hard to accomplish that, and succeed! Since I started banking at Oakworth Capital Bank, my investments have made money and I have peace of mind even when the Market or Economy is down. I know my money is safe and in good hands with bankers who truly care about me and my future.

5/10July 18, 2019

How did we disappoint you and what can we do to make things right?

Not disappointed. Just not confident enough to be other than neutral

9/10July 18, 2019

What do you like about our products and services?

People / Proximity / Professionalism Only knock is that Oakworth does not pay interest on checking account balances

10/10July 17, 2019

What do you like about our products and services?

Everything

10/10July 17, 2019

What do you like about our products and services?

Your people are the difference. Working directly with Adam Kirklin has been a significant upgrade over any other financial institution I've ever been involved with.

10/10July 12, 2019

What do you like about our products and services?

Very in tune with the current market and what is going on with the political situation. Everyone is very easy to work with and knowledgeable!

10/10July 12, 2019

What do you like about our products and services?

VERY GOOD!

10/10July 11, 2019

What do you like about our products and services?

Group of knowledgeable professionals interested in the individual client. Excellent service and response time Network of experts

10/10July 11, 2019

What do you like about our products and services?

Personal relationship Internet banking Knowledge of needs

10/10July 11, 2019

What do you like about our products and services?

Service, and attention and expertise, provided by Michael Mims, John Norris, Janet Ball, and Lane Wooley and Bill Pitts.

9/10July 11, 2019

What do you like about our products and services?

Personal service and a wide array of products.

10/10July 11, 2019

What do you like about our products and services?

Katie and Dee!!

9/10July 11, 2019

What do you like about our products and services?

Personal service.

10/10July 11, 2019

What do you like about our products and services?

Good people Good technology

10/10July 11, 2019

What do you like about our products and services?

Personal service, very attentive to my banking needs.

10/10July 11, 2019

What do you like about our products and services?

Personal service

10/10July 11, 2019

What do you like about our products and services?

The personal service we receive

10/10July 11, 2019

What do you like about our products and services?

Ease of services and very hands on personal service. Everyone knows you by name when you walk in bank. Just no place like it anywhere! Thank you!!!

10/10July 10, 2019

What do you like about our products and services?

It’s the people

10/10July 10, 2019

What do you like about our products and services?

Great customer service, outstanding professional advice & a totally cooperative staff.

10/10July 10, 2019

What do you like about our products and services?

People

10/10July 10, 2019

What do you like about our products and services?

Honest people. Great service.

9/10July 10, 2019

What do you like about our products and services?

Good performance with investments

10/10July 10, 2019

What do you like about our products and services?

The personal attention and customer service. If I have questions or problems I know they will be handled immediately with one phone call or email.

10/10July 10, 2019

What do you like about our products and services?

flexible and personal touch

10/10July 10, 2019

What do you like about our products and services?

Probably the best team that I have known since I started banking. Kudos to John Hensley, Wade Gordon, and Michelle Stewart. Love Oakworth. Kudos! Sue Walker

10/10July 9, 2019

What do you like about our products and services?

Service first! Customer friendly Always there for me Supportive in every way Growing my Wealth Thank you ALL for all you do for me ⭐️⭐️⭐️⭐️⭐️⭐️ OAKWORTH makes for a well lived life !!!🏆 And I certainly sleep better knowing you are watching over me and my money 💰

10/10July 8, 2019

What do you like about our products and services?

I like the personal attention and in person reviews every quarter from our financial advisor.

10/10July 4, 2019

What do you like about our products and services?

Personal service

10/10July 3, 2019

What do you like about our products and services?

Personal efficient service. Sorry we waited so long to change.

10/10July 3, 2019

What do you like about our products and services?

The great people and experts within the organization. Relationships!

10/10July 3, 2019

What do you like about our products and services?

Very easy to use online interface that integrates beautifully into investment management and trust services. Awesome customer service - well done!

10/10July 2, 2019

What do you like about our products and services?

Great relationship banking. Working with people that share your visions and values.

10/10July 2, 2019

What do you like about our products and services?

Service your staff provides is exceptional.

10/10July 1, 2019

What do you like about our products and services?

Service is outstanding and all the people are thoughtful and nice

10/10July 1, 2019

What do you like about our products and services?

I love the people. Always accommodating and helpful. Big smiles and great financial advice=long relationship

10/10July 1, 2019

What do you like about our products and services?

Very responsive and knowledgeable.

10/10July 1, 2019

What do you like about our products and services?

Everyone is very helpful

10/10July 1, 2019

What do you like about our products and services?

Awesome bank and people!

10/10July 1, 2019

What do you like about our products and services?

Very easy and flexible to work with. Very attentive to my needs. When I need something you take care of it. That is invaluable to me.

10/10June 29, 2019

What do you like about our products and services?

Personal service

10/10June 28, 2019

What do you like about our products and services?

Years ago, GE's following slogan reflect how I feel about Oakworth: "People are our most important product! With out good personnel a company will eventually fail or go bankrupt. In our opinion, we feel Oakworth's employees rate a 10 on a scale of 1 to 10. Hopefully, this worthy institution will bring service and quality decisions to the Southeast for many years to come. Thank you for allowing to share our opinion

10/10June 27, 2019

What do you like about our products and services?

Friendly, intelligent, effective problem solvers every time.

10/10June 26, 2019

What do you like about our products and services?

An outstanding team approach with a full service line of options

10/10June 26, 2019

What do you like about our products and services?

Personal attention by great folks when I need it. Thanks

10/10June 26, 2019

What do you like about our products and services?

100% the people

10/10June 10, 2019

What do you like about our products and services?

The service of Oakworth's employees and representatives has been excellent.

9/10June 5, 2019

What do you like about our products and services?

Great service and commitment to its customers.

10/10June 4, 2019

What do you like about our products and services?

Very professional and easy to work with. Thank You!

10/10June 4, 2019

What do you like about our products and services?

Kind, lovely human beings answer the phone!

10/10June 4, 2019

What do you like about our products and services?

great customer service. online banking

10/10June 3, 2019

What do you like about our products and services?

Products and Service get an A+ Anytime I call or email with a question or need help, I get prompt service from the nicest people.

10/10June 3, 2019

What do you like about our products and services?

We like the personal service, the personalized attention and care with which we are treated. We are grateful for your help with special services that are not exactly bank related, such as notarization of documents. Thank you very much.

9/10June 3, 2019

What do you like about our products and services?

Mobile app. Alice Womack!

9/10June 3, 2019

What do you like about our products and services?

Very easy to deal with

10/10May 15, 2019

What do you like about our products and services?

Personal professional service! First class - thank you

7/10May 15, 2019

What could we do to improve?

Timeliness of response. I really like my points of contact when I talk to them and respect what information they provide, but if my question/ transaction request is not their highest priority at the time they receive it, a simple text/ email stating they will respond by end of business/ beginning of next-business-day would help me plan accordingly.

10/10May 15, 2019

What do you like about our products and services?

Very personalized service and easy to use.

10/10May 15, 2019

What do you like about our products and services?

Wealth management

10/10May 15, 2019

What do you like about our products and services?

The people and the consistent level of service.

10/10May 15, 2019

What do you like about our products and services?

People

9/10May 15, 2019

What do you like about our products and services?

The customer service is exceptional.

10/10May 9, 2019

What do you like about our products and services?

Wade, John & David have been great (as expected), but the customer support, (helping us become acclimated with the website) was even better! Thanks

10/10May 9, 2019

What do you like about our products and services?

I love the great communication and quick responses! Oakworth is always there to answer any questions.

10/10May 9, 2019

What do you like about our products and services?

Personalized service. Feeling appreciated.

10/10May 9, 2019

What do you like about our products and services?

The quick responses and genuine interactions.

10/10May 9, 2019

What do you like about our products and services?

personal relationships with the bankers and ease of contact with them; fast service

10/10May 9, 2019

What do you like about our products and services?

There is always someone available to help with any need or problem and they are very patient! The personnel are all excellent.

10/10May 8, 2019

What do you like about our products and services?

The warm friendly atmosphere and stellar expertise of everyone employed there.

10/10May 8, 2019

What do you like about our products and services?

Super responsive and very relational!

10/10May 8, 2019

What do you like about our products and services?

Your people and your commitment to service

10/10May 8, 2019

What do you like about our products and services?

Customer service. Website interface with quick books and other bank accounts. Soooo user friendly.

10/10May 8, 2019

What do you like about our products and services?

Not only area all the people associated with the workings of the bank honorable but always a pleasure to be with.

10/10May 8, 2019

What do you like about our products and services?

You take care of your customers!

10/10May 8, 2019

What do you like about our products and services?

What's not to like? Everything so far has exceeded my expectations. Everyone from the ladies in the lobby to the bankers; the website, bank location. I am looking forward to availing myself of some of the other products and services.

10/10May 8, 2019

What do you like about our products and services?

Your people are 1st class. Scott Reed, Trent Green, Jennifer Wilson just to name a few are fantastic people and always put the customer first. They find solutions and always go the extra mile.

8/10May 8, 2019

What could we do to improve?

A more convenient location than just 1 downtown.

10/10May 8, 2019

What do you like about our products and services?

Excellent friendly service. As you grow maybe you can open on Saturdays morning 9 or 10 to 12

10/10May 8, 2019

What do you like about our products and services?

The wonderful people and service.

10/10April 17, 2019

What do you like about our products and services?

The personal attention whenever needed by the very capable bankers and staff ! Lawrence W. Greer, Sr. Eugenia Greer

10/10April 16, 2019

What do you like about our products and services?

promptly returns call efficient happy people and helpful knowledgeable

10/10April 16, 2019

What do you like about our products and services?

The people you deal with at all levels are just outstanding.

10/10April 16, 2019

What do you like about our products and services?

Friendly, helpful, personal, flexible. Very online accessible.

10/10March 15, 2019

What do you like about our products and services?

Very personable & compassionate services

10/10March 15, 2019

What do you like about our products and services?

Excellent customer service

10/10March 15, 2019

What do you like about our products and services?

Like the commercial line of credit that helps us grow our business. Always receive prompt courteous service!

10/10March 15, 2019

What do you like about our products and services?

The professional conduct and friendliness of the employees.

10/10March 15, 2019

What do you like about our products and services?

Reese Kincaid is what I like the most!! The best banker ever. He is responsive, extremely smart, and easy to deal with. He gives me sage advice. I like everything you do. Two thinks really help me. First, we use remote deposit...easy to use and works every time. Second, I like being able to use any ATM to get cash and you pay the fee....brilliant. It is like you have hundreds of branches. Amos Mitchim

10/10March 8, 2019

What do you like about our products and services?

Professional, personal service

10/10March 8, 2019

What do you like about our products and services?

The high level of service and quick response. The friendliness of ever7yone that I deal with at Oakworth.

10/10March 8, 2019

What do you like about our products and services?

I like everything. Especially the person who invests and Katie Smith.

10/10March 8, 2019

What do you like about our products and services?

Ease of business. Tech savvy . Personal touch.

10/10March 8, 2019

What do you like about our products and services?

Fast customer service Michael Mims help when we need it Online banking easy to use

10/10March 8, 2019

What do you like about our products and services?

Personalized service

10/10March 8, 2019

What do you like about our products and services?

Personal bankers!

10/10March 8, 2019

What do you like about our products and services?

Personal contact and good performance

10/10March 8, 2019

What do you like about our products and services?

I particularly like the ability to interface with my banker, who has been responsive and creative. Not just being a number is important to me. Also having competitive interest in the current environment is key.

10/10March 8, 2019

What do you like about our products and services?

Excellent service & 'outstanding people who respond to every request/need with incredible Tenacity & Professionalism & Tiredllessness

10/10March 8, 2019

What do you like about our products and services?

Deposit by phone and personal attention .

9/10February 7, 2019

What do you like about our products and services?

You were very easy to do business with and my wife and I were very comfortable with starting a new banking relationship with you.

10/10February 7, 2019

What do you like about our products and services?

Thoroughness, extra care to customers, and professionalism, and smiling faces.

10/10January 22, 2019

What do you like about our products and services?

You guys are the best. The people that make up the Oakworth Team makes you so great at customer service. Like it was, like is should be. Second generation customer and customer for life.

10/10January 22, 2019

What do you like about our products and services?

The online portal is friendly and all staff provides excellent customer service. The mobile deposit option is fantastic.

10/10January 22, 2019

What do you like about our products and services?

Oakworth's commitment to individual attention and customer service goes well beyond that offered by other financial institutions. The support and guidance continually offered by the Oakworth Team not only inspires trust but reaffirms our decision to rely on Oakworth as a true financial partner. - Doug Neil

10/10January 15, 2019

What do you like about our products and services?

We got off to a rocky start, but now I am very pleased with the level of attention and responsiveness that I get from my client rep. I enjoy the weekly or biweekly communications from John Norris concerning the economy and the markets. I think Oakworth has the whole package when & if a client has a need.

10/10January 15, 2019

What do you like about our products and services?

EVERYTHING!!!

10/10January 15, 2019

What do you like about our products and services?

Professional and friendly staff. Always helpful and very quick to answer all questions or concerns.

10/10January 15, 2019

What do you like about our products and services?

Their personal attention and advice is tremendous. They have the resources to advise on various topics which have proven invaluable over the years.

10/10January 15, 2019

What do you like about our products and services?

Personal service is wonderful !

10/10January 15, 2019

What do you like about our products and services?

The products and services are great and work well for what I need. However, the people behind the products and services are the best part of Oakworth Capital Bank. I enjoy working with the folks at Oakworth who are some of the best bankers around and are great people. Highly recommend the PEOPLE at Oakworth!

10/10January 15, 2019

What do you like about our products and services?

Oakworth is customer focused and will go the extra mile.

10/10January 15, 2019

What do you like about our products and services?

very nice staff .eager to assist. easy to navigate website. and if i have a problem someone is always there to help. I can keep going but I'd be redondant. keep up the good work . thanx

10/10January 15, 2019

What do you like about our products and services?

The people at Oakworth make all the difference! They are knowledgeable and friendly and always willing to help!

10/10January 15, 2019

What do you like about our products and services?

Technology and available products are great but most of all is the people.

10/10January 15, 2019

What do you like about our products and services?

Online check deposit Friendly staff at bank

9/10November 13, 2018

What do you like about our products and services?

Ease of doing business

10/10November 13, 2018

What do you like about our products and services?

Very personalized

10/10November 13, 2018

What do you like about our products and services?

The people.

10/10November 6, 2018

What do you like about our products and services?

I love the people

10/10November 6, 2018

What do you like about our products and services?

Extremely client oriented. Exceptional personal service.

10/10November 6, 2018

What do you like about our products and services?

Prompt and effective client service.

9/10November 6, 2018

What do you like about our products and services?

Ease of doing business. Responsiveness to small business needs.

10/10November 6, 2018

What do you like about our products and services?

Ease of use, state of the art products and the best support of any service I have used.

10/10November 6, 2018

What do you like about our products and services?

The team is awesome!

10/10November 6, 2018

What do you like about our products and services?

Fantastic service Great tech

10/10November 6, 2018

What do you like about our products and services?

Ease of using mobile app, being able to toggle between different accounts.

10/10November 6, 2018

What do you like about our products and services?

Warm and immediate helpful seevice.

10/10November 6, 2018

What do you like about our products and services?

Everything, everyone is so helpful.

10/10November 6, 2018

What do you like about our products and services?

Easy to get personal assistance when needed. Online access is very easy to use.

10/10November 6, 2018

What do you like about our products and services?

Customer Service and direct access to an individual are key aspects of the Customer Service. I have recommended Oakworth already to 5+ people.

10/10November 6, 2018

What do you like about our products and services?

The people

10/10November 6, 2018

What do you like about our products and services?

Customer service is outstanding. Also there when we need them. Online services are very helpful and convenient.

10/10November 6, 2018

What do you like about our products and services?

Ease of use of online products. Great live customer support if any issues.

10/10November 6, 2018

What do you like about our products and services?

The personal services I receive.

10/10November 6, 2018

What do you like about our products and services?

Personalized attention to all members of our family on our various accounts.

10/10September 22, 2018

What do you like about our products and services?

Excellent service!!

10/10September 21, 2018

What do you like about our products and services?

High quality products and service

10/10September 20, 2018

What do you like about our products and services?

Easy to use your app

10/10September 20, 2018

What do you like about our products and services?

Great customer service at all levels.

10/10September 20, 2018

What do you like about our products and services?

MANAGERS AND STAFF ARE VERY ATTENTIVE TO NEEDS OF THEIR CUSTOMERS

10/10September 16, 2018

What do you like about our products and services?

Personal attention. When you ask, staff always responds quickly. So much friendliness.

10/10September 14, 2018

What do you like about our products and services?

Great service

10/10September 14, 2018

What do you like about our products and services?

The personal touch

10/10September 14, 2018

What do you like about our products and services?

Personal relationships first and foremost. Ease of use of technology Great people assembled at Oakworth

10/10September 14, 2018

What do you like about our products and services?

Personal touch

10/10September 14, 2018

What do you like about our products and services?

The unparalleled personal service is the hallmark of Oakworth.

10/10September 14, 2018

What do you like about our products and services?

Great customer service.

10/10September 13, 2018

What do you like about our products and services?

The products are more individualized and more specific to the needs of the customer versus other banks I’ve used for loans, financial products, etc. The personal banking experience that you get from Oakworth blows the competition away in my opinion.

10/10September 13, 2018

What do you like about our products and services?

Feels very personalized

10/10September 13, 2018

What do you like about our products and services?

David Baker and I greatly appreciate the personalized service. We had been with a "three letter bank" in Birmingham before opening up a checking account with your bank and have been delighted ever since. We appreciate your consideration, concern and professionalism. Since I don't drive, the new location is less appealing than the old (which was nearer where we live) and I wonder why you are in such an isolated spot. I'm sure marketing research was done but I just worry that your building location is not as easy as a walk in from the street location. Of course, being a New Yorker ... I don't know what you are doing to engender the business of young professionals but you might consider holding some special early evening courses that would draw them in. Perhaps you are already doing that. I'm just "looking for" more people whenever I get there. Sorry if I am sticking my neck out to say this but I really want you to get a higher profile as the "to go bank" in Birmingham. Thanks again for being so gracious all of the time. Lois Gaeta

10/10September 13, 2018

What do you like about our products and services?

No matter the problems there is always someone available to help- day or night!

10/10September 13, 2018

What do you like about our products and services?

Incredible professionalism and customer service. The personal service and attention is second to none

10/10September 13, 2018

What do you like about our products and services?

Personalized service

10/10September 13, 2018

What do you like about our products and services?

Outstanding Service!

10/10September 13, 2018

What do you like about our products and services?

Great people, great service

10/10September 13, 2018

What do you like about our products and services?

Personal service. Attention to detail. Feel like I’m known when I walk in

10/10August 8, 2018

What do you like about our products and services?

I love your attention to customer service!

10/10August 8, 2018

What do you like about our products and services?

Jennifer Wilson is the best Client Advisor ever!

10/10August 8, 2018

What do you like about our products and services?

Outstanding Customer Service!

10/10August 8, 2018

What do you like about our products and services?

Personal service. Oakworrh tock price rising:), very knowledgeable staff, love LOVE the new building!!!!!, convenient and it's a local bank!

10/10August 8, 2018

What do you like about our products and services?

The personalized service is second to none.

10/10August 7, 2018

What do you like about our products and services?

The service is exceptional!

10/10August 7, 2018

What do you like about our products and services?

Personal service.

10/10August 7, 2018

What do you like about our products and services?

The customer service is amazing.

10/10August 7, 2018

What do you like about our products and services?

Customer service is great!

10/10July 11, 2018

What do you like about our products and services?

User-friendly online banking. Staff is very courteous and professional.

10/10July 6, 2018

What do you like about our products and services?

The personability & professional courtesy & respect the entire organization expresses daily.

9/10July 6, 2018

What do you like about our products and services?

Very, quick and friendly service!

10/10July 6, 2018

What do you like about our products and services?

Wonderful people!!!

10/10July 6, 2018

What do you like about our products and services?

The extra effort you give your customers. I feel that it matters that I am your customer.

10/10July 5, 2018

What do you like about our products and services?

Oakworth is completely about personal service. Not stuffy. Not pretentious. Just nice people who seem to love what they do for a living. If you see someone in town with the Oakworth Card you know they are very happy with their bank.

9/10July 5, 2018

What do you like about our products and services?

Ease of communication not lost in the big bank All people are extremely helpful

10/10July 5, 2018

What do you like about our products and services?

Simple and reliable.

10/10July 5, 2018

What do you like about our products and services?

The customer service is fantastic.

10/10June 12, 2018

What do you like about our products and services?

Excellent products!!!

10/10June 12, 2018

What do you like about our products and services?

I like Alice! She's the best, answers quickly, always willing to help! Also love Oakworth Bank in general!!

10/10June 7, 2018

What do you like about our products and services?

A true hometown banking experience

10/10June 6, 2018

What do you like about our products and services?

I think your strength is in your people. I’m happy with the way things are handled when I need a particular service.

10/10June 5, 2018

What do you like about our products and services?

Friendly, professional staff who are always available and willing to assist with any questions or needs you might have. They are willing to go above and beyond what might be their normal work day tasks. You never hear "it's not my job, let me send you to someone else".

10/10June 5, 2018

What do you like about our products and services?

Online banking and smart phone apps are excellent Bank personnel are thoughtful and seek to deliver the answer you are looking for instead of reciting policy

10/10June 5, 2018

What do you like about our products and services?

Prompt, courteous responses to service requests.

10/10June 5, 2018

What do you like about our products and services?

Our banker is very knowledgeable and great.

10/10June 4, 2018

What do you like about our products and services?

Your people

9/10June 4, 2018

What do you like about our products and services?

Personal attention and time taken with me during first meeting. Knowledgable staff. While I waited (unscheduled meeting so OK) ... I had another business issue arise and needed a paper copied .. .your staff immediately assisted. So I opened the account. Good service. Michael Mims was a pleasure to meet and assist me with new account.

10/10June 4, 2018

What do you like about our products and services?

Jennifer makes the difference - love to personalized touch.

10/10June 4, 2018

What do you like about our products and services?

Technology and customer service make Oakworth better than any other banking experience I have had.

10/10June 4, 2018

What do you like about our products and services?

Excellent customer service!!

10/10June 4, 2018

What do you like about our products and services?

Great Staff. Trent Green is a fantastic banker!

10/10April 30, 2018

What do you like about our products and services?

Personal service

10/10April 29, 2018

What do you like about our products and services?

Convenience. I don't have to worry about whether or not any of the services we use will work. They just work. and they work well.

10/10April 29, 2018

What do you like about our products and services?

We've been very pleased with the people and the level of service.

10/10April 23, 2018

What do you like about our products and services?

Great customer service, convenient location, good tech and bill pay, beautiful new branch on Lakeshore. Love the people and personal touch too!