Client Reviews

What our clients think of us!

The following comments were submitted by our clients when asked to provide feedback on their experience. Initially clients were asked this question: On a scale of 1-10, how likely are you to refer a friend or colleague to Oakworth Capital Bank?

In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Average rating: 9.8 out of 10 based on 1674 total ratings

10/10May 12, 2020

What do you like about our products and services?

Great customer service!

10/10May 12, 2020

What do you like about our products and services?

Personalized service.

10/10May 12, 2020

What do you like about our products and services?

personal service

10/10May 12, 2020

What do you like about our products and services?

excellent customer service

10/10May 12, 2020

What do you like about our products and services?

Prompt service, easily accessible bankers, website is easy to navigate.

10/10May 12, 2020

What do you like about our products and services?

Reliability

10/10May 12, 2020

What do you like about our products and services?

Friendly and responsive staff!

10/10May 12, 2020

What do you like about our products and services?

Great service

10/10May 12, 2020

What do you like about our products and services?

The staff

10/10May 12, 2020

What do you like about our products and services?

Very responsive service and support.

10/10May 6, 2020

What do you like about our products and services?

Matt Condra, our Oakworth Capital Banker, is very helpful!

10/10May 6, 2020

What do you like about our products and services?

Expedited personal service. Everyone has been great.

10/10May 6, 2020

What do you like about our products and services?

Service and personal touch.

10/10May 6, 2020

What do you like about our products and services?

The people are really nice and are there to help

9/10May 6, 2020

What do you like about our products and services?

Oakworth Capital is extremely convenient and service oriented.

10/10May 6, 2020

What do you like about our products and services?

Customer service and the technology pieces make banking easy.

10/10May 6, 2020

What do you like about our products and services?

Fast, efficient, top notch customer service!

10/10May 6, 2020

What do you like about our products and services?

The people that I have worked with have been extremely responsive to our needs. We are not a huge business but a small nonprofit yet we were treated extremely well.

10/10May 6, 2020

What do you like about our products and services?

Excellent personal service.

10/10May 6, 2020

What do you like about our products and services?

The bank was very helpful in transitioning from Wells Fargo

10/10May 6, 2020

What do you like about our products and services?

Everything!

8/10May 5, 2020

What could we do to improve?

Go beyond the facade of we’re personal bankers and we watch out for you and in fact do it.

10/10May 5, 2020

What do you like about our products and services?

Bill Pitts and Alice Womack are top-notch, as are the rest of the Oakworth staff whom we have met.

10/10May 5, 2020

What do you like about our products and services?

Great customer service!

10/10May 5, 2020

What do you like about our products and services?

Excellent responsiveness.

10/10May 5, 2020

What do you like about our products and services?

Helpfulness, responsiveness, and friendliness of employees

10/10May 5, 2020

What do you like about our products and services?

Excellent customer service!

10/10May 5, 2020

What do you like about our products and services?

Documentation process is most expedient. Jeremy, Cindy and Lee’s knowledge of our day to day business makes their service level hard to beat.

10/10May 5, 2020

What do you like about our products and services?

I haven’t actually used my new accounts yet, but the setup process was extremely easy and efficient. Rebecca Collier was a pleasure to work with, and I look forward to actually using my accounts very soon (still transitioning from old bank).

10/10May 5, 2020

What do you like about our products and services?

Awesome responses by folks! They get things done.

10/10May 5, 2020

What do you like about our products and services?

Personal service and prompt, professional response

10/10April 15, 2020

What do you like about our products and services?

Alice

10/10April 15, 2020

What do you like about our products and services?

Great service and customer products.

10/10April 8, 2020

What do you like about our products and services?

Customer Service is the BEST!

10/10April 8, 2020

What do you like about our products and services?

Your people and of course, how they handle my account. I’m very pleased, Thanks!

10/10April 8, 2020

What do you like about our products and services?

Very helpful and personable

10/10April 8, 2020

What do you like about our products and services?

It’s the PEOPLE! The products and services are great, but everyone has been wonderful to work with every time.

10/10April 8, 2020

What do you like about our products and services?

Available, personalized and the people!

10/10April 8, 2020

What do you like about our products and services?

Extremely helpful - great products too- and like how customer centric they are.

10/10April 8, 2020

What do you like about our products and services?

Personal service!

10/10March 14, 2020

What do you like about our products and services?

Great employees! Always friendly, informative and service oriented.

10/10March 10, 2020

What do you like about our products and services?

The value the company has and shows everyday to our clients.

10/10March 9, 2020

What do you like about our products and services?

Local market awareness and knowledge. Strong strategy and focus on excellence.

10/10March 6, 2020

What do you like about our products and services?

Great personalized service!

10/10February 12, 2020

What do you like about our products and services?

Overall service and online tools

10/10February 12, 2020

What do you like about our products and services?

They are all client focused

10/10February 7, 2020

What do you like about our products and services?

Excellent customer service!!

10/10February 5, 2020

What do you like about our products and services?

Customer service.

10/10February 4, 2020

What do you like about our products and services?

Thanks for ALL! I’m glad to be your customer.

10/10February 4, 2020

What do you like about our products and services?

Love the app and really LOVE the Spendable Balance feature, very helpful!

10/10January 29, 2020

What do you like about our products and services?

I like the people that help when I go there to make a deposit or cash a check. They are always very helpful.

10/10January 27, 2020

What do you like about our products and services?

Personal service

10/10January 26, 2020

What do you like about our products and services?

High level of service; every one I have interacted with has a customer service mindset and want to solve your problems or answer your questions in the most efficient way possible.

10/10January 22, 2020

What do you like about our products and services?

Customer service is great!

10/10January 22, 2020

What do you like about our products and services?

I like the personal service! I like that I can use any ATM without a fee. People are friendly.

10/10January 22, 2020

What do you like about our products and services?

Amazing customer service.

10/10January 22, 2020

What do you like about our products and services?

Reese and the team have been phenomenal to work with. Straightforward answers, responsive, and personable. Really looking forward to closing our first loan together this April and doing some more deals!

10/10January 22, 2020

What do you like about our products and services?

Personal service

10/10January 21, 2020

What do you like about our products and services?

I was with my former bank for 14 years. We made the switch to Oakworth in October. This has been the best decision we have made in our personal or business finances. I love the ease of online, mobile and commercial technology. I love I can make notes on transactions and transfers. Making a mobile deposit is so easy. All of this is so helpful as a business owner and busy Mom. One of my favorite "game changer" services is the ability to use any ATM in the country. My family lives in multiple states and we love to travel, this has been amazing! Those things are all before the personal attention and "Real" banking relationship we have experience from Oakworth Capital employees. You can tell they love their clients, their job and their employer. Thank you Oakworth!

10/10January 21, 2020

What do you like about our products and services?

Outstanding team

10/10January 21, 2020

What do you like about our products and services?

The team at Oakworth Bank makes the task of opening an account so easy and painless.

10/10January 21, 2020

What do you like about our products and services?

Exceptional customer service!

10/10January 21, 2020

What do you like about our products and services?

Service is great, wide product offering for my business and personal needs

10/10January 21, 2020

What do you like about our products and services?

Wade Gordon provided outstanding service

10/10January 21, 2020

What do you like about our products and services?

Alice and her team have made the process of rotating signors on our Non-profit account so easy!

10/10November 10, 2019

What do you like about our products and services?

It’s very efficient.

10/10November 8, 2019

What do you like about our products and services?

the personal touch!

9/10November 7, 2019

What do you like about our products and services?

The staff and the easiness of connecting. Personal Attention.

8/10November 7, 2019

What could we do to improve?

I would like to see more solutions / programs to help small business owners build credit

10/10November 7, 2019

What do you like about our products and services?

Sam Upchurch is the sexiest man in financial services

10/10October 17, 2019

What do you like about our products and services?

Being able to talk to somebody that knows me and my business.

10/10October 17, 2019

What do you like about our products and services?

Personal attention

10/10October 11, 2019

What do you like about our products and services?

The personal touch.

10/10October 11, 2019

What do you like about our products and services?

NO PRESSURE!!!! R. Gary and Linda C. Browning

10/10October 11, 2019

What do you like about our products and services?

Recently attend banking for college students with my son that is a freshmen. We/he learned a lot. What I like about Oakworth is the people. Top in the field of banking. I love Alice Womack ! Left Regions and followed her to Synovus. Trying to get my husband to move to Oakworth. I did recommend my neighbor to Alice and he know does all of his banking at Oakworth.

10/10October 11, 2019

What do you like about our products and services?

Your professionalism. Very accommodating and knowledgeable.

10/10October 10, 2019

What do you like about our products and services?

The people at Oakworth are great. They communicate immediately and they are dedicated to customer service.

10/10October 10, 2019

What do you like about our products and services?

They are very personable with the clients.

10/10October 10, 2019

What do you like about our products and services?

Competent employees

10/10October 10, 2019

What do you like about our products and services?

The online banking is very easy to use. Also, the customer service and support is very responsive and there when you need the help.

10/10October 10, 2019

What do you like about our products and services?

Excellent customer service and knowledge

10/10September 23, 2019

What do you like about our products and services?

Everybody who works at Oakworth is incredibly pleasant and helpful. I always feel like they know who I am when I call and are eager to help me with any issue. As an "older" customer, I sometimes need help with online banking and I've always gotten help the first time I call.

10/10September 23, 2019

What do you like about our products and services?

Your personal and professional service. I recently called in to get some help on depositing a check electronically and was treated like I was the only customer Oakworth had. The lady walked me through the whole process and made sure I got it right, that's service.

10/10September 23, 2019

What do you like about our products and services?

Oakworth is a great group of people to work with.

10/10September 23, 2019

What do you like about our products and services?

Customer service is great. Everything is easy at Oakworth--whether its an email to my banker or a simple deposit at the bank.

10/10September 23, 2019

What do you like about our products and services?

Jennifer Wilson, her team, and the folks in the first floor office all do a fantastic job!

10/10September 16, 2019

What do you like about our products and services?

The personal banking service we receive. We actually know our banker!

10/10September 16, 2019

What do you like about our products and services?

All good

10/10September 16, 2019

What do you like about our products and services?

The personal touch and accessibility

9/10September 16, 2019

What do you like about our products and services?

Individual assistance. Online banking.

10/10September 16, 2019

What do you like about our products and services?

The personal service received.

10/10September 16, 2019

What do you like about our products and services?

Personalized service that fits our needs perfectly!

10/10September 16, 2019

What do you like about our products and services?

personal attention when needed

10/10September 16, 2019

What do you like about our products and services?

The people, first and foremost make Oakworth what it is. A professional, kind, knowledgeable and dedicated team focused squarely on the customer are the hallmarks of an organization that gets it! Every time I interact with a team member, I know I'm going to be treated as a person not a number, get the correct answer to a question and get the result I expect.

10/10September 4, 2019

What do you like about our products and services?

Personal attention and genuine willingness to assist

10/10September 3, 2019

What do you like about our products and services?

Service, management, people

10/10September 3, 2019

What do you like about our products and services?

Oakworth has always gone above and beyond in helping me with my financial needs. Great partner.

7/10September 3, 2019

What could we do to improve?

When we moved our money market account, we found out we could have been earning substantially more interest on our cash.

8/10September 3, 2019

What could we do to improve?

You do fine but I just do not like to talk to friends about banking.

10/10September 3, 2019

What do you like about our products and services?

Personal. People know your name when you need occasional help.

10/10September 3, 2019

What do you like about our products and services?

Every employee/associate represents the bank’s philosophy in every encounter.

10/10September 3, 2019

What do you like about our products and services?

The personal sevice

10/10August 30, 2019

What do you like about our products and services?

Personal, professional, friendly service.

10/10August 30, 2019

What do you like about our products and services?

personal attention

10/10August 28, 2019

What do you like about our products and services?

The staff from bottom to top is the driving force to your success. Plain and simple

10/10August 28, 2019

What do you like about our products and services?

You do a great job with customer service.

10/10August 28, 2019

What do you like about our products and services?

The personal service and attentiveness is unmatched

10/10August 28, 2019

What do you like about our products and services?

Love the personalized touch! Very service oriented. Great team

10/10August 28, 2019

What do you like about our products and services?

Great People to work with that make it happen.

10/10August 28, 2019

What do you like about our products and services?

Customer service is the best!!!!

10/10August 28, 2019

What do you like about our products and services?

personal service , knowledgeable bankers committed to meeting all reasonable needs of a customer

10/10August 28, 2019

What do you like about our products and services?

The attention to detail of the staff and willingness to go above and beyond to accommodate the customer. I have never had a better banking experience.

10/10August 28, 2019

What do you like about our products and services?

The people make doing business with the bank easy.

10/10August 28, 2019

What do you like about our products and services?

Very efficient and great service.

10/10August 28, 2019

What do you like about our products and services?

All the individual attention you get if you need it. Everyone is pleasant, helpful, takes care of business in a very professional way.

10/10August 27, 2019

What do you like about our products and services?

Personal attention to my banking needs.

10/10August 27, 2019

What do you like about our products and services?

You know me when I walk into the lobby. . You were great helping me learn online banking. You don't send me emails trying to get me take out a loan . you're good people.

10/10August 27, 2019

What do you like about our products and services?

Personal customer service-top notch!

10/10August 27, 2019

What do you like about our products and services?

Great customer service!!! Bill Pitts keeps us well informed on current and future CD rates. Bill also comes through with our request on how to structure our CDS. Great company!!

10/10August 27, 2019

What do you like about our products and services?

Ease of communication and getting things done.

10/10August 27, 2019

What do you like about our products and services?

The service level of Michael Mims, Rebecca Collier and the whole team

10/10August 27, 2019

What do you like about our products and services?

Service is personable and friendly. You actually feel like you are a part of the bank, not just another body who banks there. Like “Cheers” everyone knows your name.

10/10August 27, 2019

What do you like about our products and services?

The People!

10/10August 27, 2019

What do you like about our products and services?

The Professional People delivering those services.

10/10August 27, 2019

What do you like about our products and services?

personal approach

10/10August 27, 2019

What do you like about our products and services?

Mobile deposit

10/10August 27, 2019

What do you like about our products and services?

Great customer service

10/10August 27, 2019

What do you like about our products and services?

Michael Mims provides the most incredible service and is the symbol of integrity

10/10August 27, 2019

What do you like about our products and services?

No fee checking account, electronic banking, wireless electronic deposits, excellent customer service.

10/10August 27, 2019

What do you like about our products and services?

I like the nontraditional banking feel with all the bells and whistle‘s of online banking and customer service that is customer focused. I like it when I call the number at the bank I get a human being and not some electronica voice who cannot answer my inquiries

10/10August 27, 2019

What do you like about our products and services?

Personalized service and attention.

10/10August 27, 2019

What do you like about our products and services?

You make it easy.

10/10August 27, 2019

What do you like about our products and services?

Personal attention by all associates at Oakworth. Knowledge to get answers.

10/10August 27, 2019

What do you like about our products and services?

The people, Client handling and service. Class, Quality and responsive.

10/10August 27, 2019

What do you like about our products and services?

Your folks know us

10/10August 27, 2019

What do you like about our products and services?

So focused on customer service. ALWAYS available!

10/10August 26, 2019

What do you like about our products and services?

Always willing to serve the client

10/10August 24, 2019

What do you like about our products and services?

Very client oriented. Friendly staff. Easy to use website.

10/10August 23, 2019

What do you like about our products and services?

M Mimns. Rebecca.

10/10August 23, 2019

What do you like about our products and services?

Great personal service

10/10August 19, 2019

What do you like about our products and services?

Outstanding customer service; relationship approach; User friendly website Educational information-market updates, "Common Sense", podcast with John and Sam

9/10August 19, 2019

What do you like about our products and services?

Feel confident in the inventor Mgmt team. Customer service has been great

10/10August 13, 2019

What do you like about our products and services?

Alice!

10/10August 13, 2019

What do you like about our products and services?

you make my banking life very easy. Stan Graves

10/10August 13, 2019

What do you like about our products and services?

i like to be able to get in touch with Michael Mims anytime!

9/10August 13, 2019

What do you like about our products and services?

people and service

10/10August 12, 2019

What do you like about our products and services?

The personalization of the services as well as the ease of banking at Oakworth.

10/10August 12, 2019

What do you like about our products and services?

I love being able to call Oakworth and immediately talk to a live person that is able to answer all my questions! There is no computer phone triage and multiple people I have to talk to. Very friendly and knowledgable!

10/10August 12, 2019

What do you like about our products and services?

Professional associates, client focused

10/10August 12, 2019

What do you like about our products and services?

Great people. Proactive and professional service. Combination of personal banking and business banking acumen.

10/10August 12, 2019

What do you like about our products and services?

Great people and easy online banking

10/10August 12, 2019

What do you like about our products and services?

Online banking with bill pay, rewards, and mobile deposit

10/10July 21, 2019

What do you like about our products and services?

Everything!!! I feel like I’m a person and not just an account. The personable interactions are most appreciated! Also do a Greta job managing my account!! I have no worries about anything. Many thanks!

10/10July 18, 2019

What do you like about our products and services?

The employees at Oakworth make you feel very important as they take care of your business in a most professional way. The Money Management Team is comprised of highly qualified, skilled individuals who want to grow your money and work hard to accomplish that, and succeed! Since I started banking at Oakworth Capital Bank, my investments have made money and I have peace of mind even when the Market or Economy is down. I know my money is safe and in good hands with bankers who truly care about me and my future.

5/10July 18, 2019

How did we disappoint you and what can we do to make things right?

Not disappointed. Just not confident enough to be other than neutral

9/10July 18, 2019

What do you like about our products and services?

People / Proximity / Professionalism Only knock is that Oakworth does not pay interest on checking account balances

10/10July 17, 2019

What do you like about our products and services?

Everything

10/10July 17, 2019

What do you like about our products and services?

Your people are the difference. Working directly with Adam Kirklin has been a significant upgrade over any other financial institution I've ever been involved with.

10/10July 12, 2019

What do you like about our products and services?

Very in tune with the current market and what is going on with the political situation. Everyone is very easy to work with and knowledgeable!

10/10July 12, 2019

What do you like about our products and services?

VERY GOOD!

10/10July 11, 2019

What do you like about our products and services?

Group of knowledgeable professionals interested in the individual client. Excellent service and response time Network of experts

10/10July 11, 2019

What do you like about our products and services?

Personal relationship Internet banking Knowledge of needs

10/10July 11, 2019

What do you like about our products and services?

Service, and attention and expertise, provided by Michael Mims, John Norris, Janet Ball, and Lane Wooley and Bill Pitts.

9/10July 11, 2019

What do you like about our products and services?

Personal service and a wide array of products.

10/10July 11, 2019

What do you like about our products and services?

Katie and Dee!!

9/10July 11, 2019

What do you like about our products and services?

Personal service.

10/10July 11, 2019

What do you like about our products and services?

Good people Good technology

10/10July 11, 2019

What do you like about our products and services?

Personal service, very attentive to my banking needs.

10/10July 11, 2019

What do you like about our products and services?

Personal service

10/10July 11, 2019

What do you like about our products and services?

The personal service we receive

10/10July 11, 2019

What do you like about our products and services?

Ease of services and very hands on personal service. Everyone knows you by name when you walk in bank. Just no place like it anywhere! Thank you!!!

10/10July 10, 2019

What do you like about our products and services?

It’s the people

10/10July 10, 2019

What do you like about our products and services?

Great customer service, outstanding professional advice & a totally cooperative staff.

10/10July 10, 2019

What do you like about our products and services?

People

10/10July 10, 2019

What do you like about our products and services?

Honest people. Great service.

9/10July 10, 2019

What do you like about our products and services?

Good performance with investments

10/10July 10, 2019

What do you like about our products and services?

The personal attention and customer service. If I have questions or problems I know they will be handled immediately with one phone call or email.

10/10July 10, 2019

What do you like about our products and services?

flexible and personal touch

10/10July 10, 2019

What do you like about our products and services?

Probably the best team that I have known since I started banking. Kudos to John Hensley, Wade Gordon, and Michelle Stewart. Love Oakworth. Kudos! Sue Walker

10/10July 9, 2019

What do you like about our products and services?

Service first! Customer friendly Always there for me Supportive in every way Growing my Wealth Thank you ALL for all you do for me ⭐️⭐️⭐️⭐️⭐️⭐️ OAKWORTH makes for a well lived life !!!🏆 And I certainly sleep better knowing you are watching over me and my money 💰

10/10July 8, 2019

What do you like about our products and services?

I like the personal attention and in person reviews every quarter from our financial advisor.

10/10July 4, 2019

What do you like about our products and services?

Personal service

10/10July 3, 2019

What do you like about our products and services?

Personal efficient service. Sorry we waited so long to change.

10/10July 3, 2019

What do you like about our products and services?

The great people and experts within the organization. Relationships!

10/10July 3, 2019

What do you like about our products and services?

Very easy to use online interface that integrates beautifully into investment management and trust services. Awesome customer service - well done!

10/10July 2, 2019

What do you like about our products and services?

Great relationship banking. Working with people that share your visions and values.

10/10July 2, 2019

What do you like about our products and services?

Service your staff provides is exceptional.

10/10July 1, 2019

What do you like about our products and services?

Service is outstanding and all the people are thoughtful and nice

10/10July 1, 2019

What do you like about our products and services?

I love the people. Always accommodating and helpful. Big smiles and great financial advice=long relationship

10/10July 1, 2019

What do you like about our products and services?

Very responsive and knowledgeable.

10/10July 1, 2019

What do you like about our products and services?

Everyone is very helpful

10/10July 1, 2019

What do you like about our products and services?

Awesome bank and people!

10/10July 1, 2019

What do you like about our products and services?

Very easy and flexible to work with. Very attentive to my needs. When I need something you take care of it. That is invaluable to me.

10/10June 29, 2019

What do you like about our products and services?

Personal service

10/10June 28, 2019

What do you like about our products and services?

Years ago, GE's following slogan reflect how I feel about Oakworth: "People are our most important product! With out good personnel a company will eventually fail or go bankrupt. In our opinion, we feel Oakworth's employees rate a 10 on a scale of 1 to 10. Hopefully, this worthy institution will bring service and quality decisions to the Southeast for many years to come. Thank you for allowing to share our opinion

10/10June 27, 2019

What do you like about our products and services?

Friendly, intelligent, effective problem solvers every time.

10/10June 26, 2019

What do you like about our products and services?

An outstanding team approach with a full service line of options

10/10June 26, 2019

What do you like about our products and services?

Personal attention by great folks when I need it. Thanks

10/10June 26, 2019

What do you like about our products and services?

100% the people

10/10June 10, 2019

What do you like about our products and services?

The service of Oakworth's employees and representatives has been excellent.

9/10June 5, 2019

What do you like about our products and services?

Great service and commitment to its customers.

10/10June 4, 2019

What do you like about our products and services?

Very professional and easy to work with. Thank You!

10/10June 4, 2019

What do you like about our products and services?

Kind, lovely human beings answer the phone!

10/10June 4, 2019

What do you like about our products and services?

great customer service. online banking

10/10June 3, 2019

What do you like about our products and services?

Products and Service get an A+ Anytime I call or email with a question or need help, I get prompt service from the nicest people.

10/10June 3, 2019

What do you like about our products and services?

We like the personal service, the personalized attention and care with which we are treated. We are grateful for your help with special services that are not exactly bank related, such as notarization of documents. Thank you very much.

9/10June 3, 2019

What do you like about our products and services?

Mobile app. Alice Womack!

9/10June 3, 2019

What do you like about our products and services?

Very easy to deal with

10/10May 15, 2019

What do you like about our products and services?

Personal professional service! First class - thank you

7/10May 15, 2019

What could we do to improve?

Timeliness of response. I really like my points of contact when I talk to them and respect what information they provide, but if my question/ transaction request is not their highest priority at the time they receive it, a simple text/ email stating they will respond by end of business/ beginning of next-business-day would help me plan accordingly.

10/10May 15, 2019

What do you like about our products and services?

Very personalized service and easy to use.

10/10May 15, 2019

What do you like about our products and services?

Wealth management

10/10May 15, 2019

What do you like about our products and services?

The people and the consistent level of service.