We’re Upgrading!

July 21, 2020, by Lindsey Owens Krausen

In an effort to better serve our clients, our systems will be upgraded. While most of the changes will happen behind the scenes, there will be a period of time when the services you use will be affected. Our goal is to make this transition as smooth as possible for our clients.


Friday, July 24th through Sunday, July 26th, 2020


Online Banking and Mobile App:
The changes will begin on Friday, July 24th at 5:00 pm and be complete on Monday, July 27th at 7:00 am. During this time, you will not have access to Online Banking and the Mobile App. If you need to make updates to your account, please do so before July 24th at 5:00 pm.

Bill Pay Clients:
All bill payments will be processed as expected. All online banking transfers with a scheduled date of July 27th will post that night to your account.

Debit Cards:
We do not anticipate impact to your debit card usage at this time.

Statements:
For the month of July, we will produce two statements, the first will be available on Monday, July 27th. A second statement will be available on or just after August 1st.


Thank you for your understanding and patience during this time. We appreciate the opportunity to serve you.

As always, if you need assistance during this time, please contact your Client Advisor or call the Solutions Group at (205) 263-4700.

Solutions Group will be available during our normal business hours of 8:00 am – 5:00 pm throughout that weekend.